I am delayed at Stansted for six hours thanks to Ryanair's latest scam.
I have a ticket for today's 8.30 flight to Shannon. I checked in online yesterday.
When I got to the gate I was denied boarding- because, although my name was on the boarding pass, I had not entered my ID number into their system. So, even though Ryanair issued a boarding pass without information they consider to be vital, I have therefore had to spend £210 to buy another ticket so that I can fly at 14.40.
Given Ryanair CEO Michael O'Leary's hard ball business policies, it seems to me quite clear that this is an obvious fraud.
Since the system allowed me to print a boarding pass without entering my ID Card or Passport details, it is quite clear that Ryanair have entered into a contract with me to fly me to Shannon. When I fly with other airlines I do not have to enter such details- I just give my booking reference- or show my credit card- and then show whatever ID I have.
It is a matter of company policy and not of law that Ryanair chose not to allow me to board the plane. This forced me to buy a second ticket at the definitely not low cost sum of £210. I had no alternative. It is frankly outrageous.
According to the Ryanair staff, this happens quite regularly. Given that the boarding pass is an acknowledgement of the contract I have with the airline, I will naturally be asking for a full refund. I will probably get it for the first ticket, but the purchase of the second ticket is solely because of Rynair's unilateral voiding of the first contract. I want my £210 back, not the low cost fare that Ryanair might be prepared to pay.
I would be interested to know from others how often this airline pulls this scam.
If it truly is a significant number, I suggest that that a class action law suit is put together in order to recover the money that Ryanair have- as a matter of their company policy- extorted from people when they are forced to buy second tickets, plus force them to pay damages and compensation that Michael O'Leary thinks should never be paid by his airline under any circumstances.
The Airline code for Ryanair is FR as in FRaud.
I am forced to fly them to Shannon today- I have no choice. Once I return I will, of course never fly Ryanair again, and I will reserve all my legal rights against them in this disgusting display of customer robbery.